Shipping & Returns

Thank you for shopping with HoneyColony! We are a hive run by actual human beings who care about you and our community.

Returns:

You may return most new, unopened, unused, non clearance items within 30 days of delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. There is a 15% restocking fee on some products.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • obvious signs of use
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Bitcoin Refund Exchange Rate Policy

The refunded bitcoin amount will be calculated using the BBB rate at the time the refund is made. The precise bitcoin amount will likely be different than the original amount sent, but its value will be equivalent in the pricing currency.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at maryam@honeycolony.com.

Sale items
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. Please take photos. We double wrap bubble wrap around the bottles to keep them from being damaged.  Our peanuts are biodegradable.  If you need to exchange it for the same item, send us an email at orders@honeycolony.com and we will let you know where to send back the product.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund. Please send to

HoneyColony
730 Arcturus Ave. Unit 8
Oxnard, CA 93033

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Honey Colony does ship internationally, however specific shipping practices vary from country to country.  Please contact us via the help form to request international shipping.
– Squatty Potty charges to ship internationally (including Canada).

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: orders@honeycolony.com