Thank you for shopping with HoneyColony! We are a small social enterprise run by actual human beings who care. We’re not Amazon and don’t deliver products via drones.
Please note that when dealing with USPS, First Class shipping will be bumped to Priority Shipping if the package weighs more than 13 ounces. This is an automatic process initiated by The United States Postal Service. We do not have control over this. That being said, we are a small boutique company who care about our customers. Some of our products are sent directly from the manufacturer. We curate these products, which means that we send out the shipping label to the manufacturer in a timely manner. Please note that once product is shipped by the manufacturer, you will receive it in 1-2 business days.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. There is a 15% restocking fee on some products. We are unable to return the shipping and handling fee which is collected by our processor.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds (Bitcoin refund exchange rate policy below)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Bitcoin Refund Exchange Rate Policy
The refunded bitcoin amount will be calculated using the BBB rate at the time the refund is made. The precise bitcoin amount will likely be different than the original amount sent, but its value will be equivalent in the pricing currency.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. Please take photos. We double wrap bubble wrap around the bottles to keep them from being damaged. Our peanuts are biodegradable. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will let you know where to send back the product.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please send to
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: email@example.com